Having Challenging Conversations
We all have conversations from time to time that we dread. Wishing it would go away rarely works. Having a clear strategy can make all the difference. This workshop is designed to give you the skills and confidence to have a meaningful, productive conversation.
We typically explore techniques in preparation; both of yourself and the meeting. Setting the right atmosphere to enable you to get off to a positive start. We look at techniques in questioning, listening and coaching. We may look at influence, persuasion and motivation.
These workshops are tailored to work in the situations your staff find most challenging. This workshop has proved particularly helpful in situations of managing people and customer care.
Our communication skills training sessions are available in Manchester, London, Leeds and across the UK. Contact us today.