Business Tools

Customer care
Relationships with your customers are one of the most important aspects of your business. In many ways it is the easiest factor to get right and potentially the most dangerous to get wrong. If not managed properly poor customer relationships can quickly damage your reputation and future business success.

Developing a customer facing team of the highest quality will be of great value to your business. Our courses are of particular benefit to all front line reception staff, call centre and dedicated customer care teams and will also be of value to all public facing staff.

Once your staff have been trained customers will remember you for all the right reasons.

“ Having done my job for a long time I didn’t think there was anything more to learn but it seems there was.”
Dispatch Manager, Metro Imaging

Immediate impact - lasting impressions
Over 90% of the impact we make is down to body language and vocal tone – both attributes that can be improved through courses, workshops and, for greater efficiency, through one-to-one coaching sessions.
First impressions are so important – they are very difficult to change once made. We teach you how to ensure that the one you give is the strongest it can be. With this skill you will be able to gain the edge in discussions, presentations and negotiations.

These courses are of benefit to all those who wish to improve their standing by refining
their image and impact and for those wishing to impress.

“ The presentation was appropriately paced, full of humour and never dull.”
Senior Manager, BT.

Relationship building
Building successful relationships with people is the key to success in many areas of life – not least in business. Good inter-personal relationships form the basis of so many important long term contracts.
Through sessions on body language, voice control and questioning and listening skills we can help you discover how to adapt your natural style so that you can portray a relaxed and professional image. We will teach you how to build the relationship from good first impressions.

The courses are of particular benefit to all those who come into contact with clients in a customer care, selling or consultative role and of value to all who wish to improve their chances of success.

“ The course was enjoyable and informative.” Manager, Eurogate International

Consultative selling skills
Closing sales and winning business are easier when we positively connect with our potential clients. This key interaction is based on personal impact, first impressions, the ability to listen and question intelligently whilst showing enthusiasm, credibility and an understanding of the clients business.

Our courses help you to develop these critical communication skills in your own personnel repertoire. Then we will show you in a series of workshops how to use them alongside tried and tested selling techniques.

Securing business is critically important, any edge that can be gained could be vital – having a well trained salesforce can only help – our courses are the answer to anyone involved in selling or business promotion.

“ Very friendly, professional approach with sound advice.” Director, PSA